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Surti Mix FAQ
Orders
Below are some of are common questions about orders
What is Surti Mix?
Surti Mix is a trusted brand since 1983. specializing in authentic Indian spices and masalas, including panipuri ready to use pastes, Bhelpuri, punjabi-gujarati sabji gravy, Instant ready mix aata and a variety of Our products are made with high-quality ingredients to bring traditional flavors to your kitchen.
Where is Surti Mix based?
We are based in India and take pride in offering premium-quality spice blends sourced from the finest ingredients.
Are your spices pure and natural?
Yes! Our spices are 100% pure and free from artificial colors, preservatives, or additives. We ensure the best quality by sourcing directly from trusted suppliers and processing them with care.
How do I place an order?
You can place an order directly through our website. Simply browse our products, add them to your cart, and proceed to checkout for a seamless shopping experience.
Do you offer bulk or wholesale purchasing?
Yes, we cater to both retail and wholesale customers. If you’re interested in bulk purchases, please contact us for pricing and details.
What are the payment options available?
We accept multiple payment methods, including Cash on Delivery and online payand other secure payment options available at checkout.
How long does delivery take?
Delivery time varies depending on your location. Generally, orders are processed within 24-48 hours and delivered within 4-10 business days.
Can I track my order?
Yes! Once your order is shipped, we will provide you with a tracking number to monitor the delivery status.
What if I receive a damaged or incorrect product?
We ensure careful packaging, but if you receive a damaged or incorrect item, please reach out to us within 48 hours of delivery with images, and we will assist you with a replacement or refund.
Can I return or exchange a product?
We do not accept returns. However, if there is an issue with your order, please contact our team, and we’ll be happy to help.
How can I contact Surti Mix for inquiries?
For any queries, you can reach out to us via phone+91 99091 46098, +91 99091 46099, or use the contact form on our website. Our team is always ready to assist you.
Can I become a distributor of Surti Mix products?
Yes, we welcome distributor inquiries. If you’re interested in partnering with us, please reach out with your business details.
How can I stay updated with new product launches?
Are your products suitable for Jain and swaminarayans?
Many of our gravies are Jain-friendly containing no onion, garlic,Please check the product details or contact us for clarification.
